Managed Firewall Services provide an advanced, co-managed or fully managed firewall that protects your key information assets across networks, hosts, applications and databases. Our highly trained security experts become an extension to your in-house IT staff, providing analysis, configuration, set-up, alerts and 24x7 management of the firewall.
This customised firewall service harnesses industry best practices to ensure a high level of network access and information availability, integrity and privacy. 24x7 firewall monitoring generates immediate alerts and response for service outages associated with critical Internet access points.
Firewalls can be linked together to provide sophisticated VPNs (Virtual Private Networks) or provide high-availability through load balancing and clustering. Each implementation of this service includes:
full system administration
security policy management
24x7 monitoring and alarm management
a service level agreement with guaranteed service levels
And remember, subscribing to Managed Firewall Services does not require purchase of hardware or software, study of technical manuals or constant updating of your systems.
System administration and management
Connet can deliver the management and administration of the firewall without any on-site assistance from the customer. A key element of the service is the quality assurance and reliability we build in as standard. By using a rigorous process to test software patches and major releases, we ensure system integrity before rolling-out the whole system in the production environment.
Our aim is to keep the system up-to-date and implement the latest fixes and patches as they become available from the vendors. However, this is only done once we are sure that nothing else will be affected.
Security policy management
Connet security engineers will manage and maintain the firewall rule base to ensure a robust security policy is maintained and will make changes to the policy based on appropriate requests from customers.
Designated contacts within an organisation are used for authorising all policy changes. This can be initiated from the portal. Alternatively a fax plus authorised signature or encrypted e-mail procedure may be used.
All changes are managed through a change control procedure, and all changes are 'vetted' to ensure the overall security of the firewall is not compromised by an inappropriate request.
Additionally, all changes are logged and recorded, with the option to quickly roll back the security policy if necessary. For extra peace of mind, all configuration files have a digital signature attached to them to protect against unauthorised tampering.
Monthly online firewall reports are included within the Managed Firewall Services. The firewall log files are either directly accessed by our reporting servers or in the case of more sophisticated firewall designs the log files are automatically stored on the Security Devise Agent (SDA) and a management summary sent through an encrypted connection back to the SOCs. Here, they are processed and the contents used to create on-line graphical reports containing information such as security and alert reports, traffic volumes and firewall utilisation. These reports are updated every 30 minutes and can be accessed via Earthport - MSS Client Portal.
Supports solutions from leading providers such as Cisco, Juniper Netscreen, Check Point/Nokia/Crossbeam/SecurePlatform/All supported OS, CyberGuard, SonicWall, Fortinet and 24x7 monitoring and support - Connet's state-of-the-art Security Operations Center (SOC) maintains constant vigilance for your perimeter security
Tiered Service Levels
Connet offers three Service Level options with distinct, quantifiable Service Level Agreements (SLAs) to best meet customer needs and address support level preferences. These unique tiers provide different levels of response time, report content and frequencies, and data storage. Our Standard package offers excellent service tailored for less complex infrastructures that require basic support. The Connet Enhanced package is a mid-level offering that provides extra features and faster response times for customers with more complex needs. And, the Connet Premium package gives customers with complex and stringent requirements a host of customisations, extra features and extra functionality.